Extended Service Plan (ESP)
Extended Service Plan (ESP)
Coastal’s Extended Service Plan (ESP) is an annual maintenance and support fee that is based on your total ClarityNet® software (content) purchase. If Coastal hosts your courses, ESP includes the hosting fee and is calculated at 20 percent of the yearly content price. ClarityNet ESP is calculated at 10 percent of the yearly price for non-hosted solutions.
ESP includes the following:
- Toll-free access to Technical Support 24 hours a day, 365 days a year
- Free upgrades to ClarityNet® courses due to content updates and revisions
- Free upgrades to ClarityNet® courses due to software version releases
- Free Coastal Learning Management System version upgrades
- Access to special internet-based technical support page for support and file downloads. Click here.
- Special Coastal and Clarity/ClarityNet® promotions
Note: Once you are enrolled in ESP you must purchase ESP coverage on any and all additional software purchases during the active ESP plan period. Otherwise, you will forfeit your ESP coverage for all products.
Implementation Services from Coastal
In addition to ESP, Coastal offers a variety of implementation services to help maximize your training.
- Basic/Advanced Phone Implementation Support (4-hour maximum)—$500
- On-Site Software Implementation/Installation Support (1 day)—$3,400*
- On-Site Software Implementation/Installation Support (2 days)—$5,300*
- Routine Import/Export (shares data with an LMS)—$5,000